Expectations of society from business are literally beyond imagination. And so are the expectations of businesses from society. As the times are changing from being traditional to being tech-savvy, some major expectations of society from the business is also changing.
When the technology is continuously changing at a great pace, society’s expectations are upgrading too. And now, the pandemic has given yet more to the society’s expectations.
Few major expectations of society from Business
1. Society expects business to be more tech-savvy
Society’s expectations have changed drastically in the age of digitization. Especially since the internet has made its huge success in the market on the global level. The impact and ease of the internet are such huge and has become super used-to.
Hence, now society is expecting something more tech-savvy. For instance, Augmented reality and virtual reality would be highly accepted and welcomed by the society. It won’t be something like ahead of the time stuff. It is indeed the need of the time.
2. Society expects business to be time and cost-efficient
Online deliveries, 4-5 years ago were surprising even if they arrived 10 days later. Today, you directly don’t proceed further if the delivery date is one week later. Or even 3 days later, to be precise and honest.
These days, society expects everything so quickly. For the millennials, ASAP is only 5 mins later. To such a generation, you are expected to deliver in a single day Expectations of society from the business is such that you will need to be time-efficient at any cost. Also, while doing this business needs to take care of the pricing as well.
3. Society expects business to be even smarter
Businesses have turned smart already. And those which have not, are turning smart slowly. But society is expecting to be smarter. And don’t forget, at the same of ever lower price.
While products like Apple are still working at a high price. But the thing to note is even Apple found the need of launching iPhone SE. The business needs to be highly competitive and to meet the customer’s expectations at any cost.
For the same reason, the funnel marketing works best. It satisfies society’s expectations and fairly compensates for the business too.
4. Society expects business to be accessible in remote places
From my personal experience, when I order any medical items in the major cities or metros, I get the delivery within a day. And when do the same from my native place which happens to be a suburban area, the delivery happens in a week or even late.
This is only the thing with the delivery delay. There are certain services that are not accessible for my pin code. This is the major problem and needs to be fixed.
Swiggy was in news for its drone deliveries. However, I am not so sure, when will it be implemented. But the society so expects it to happen.
5. Society expects business to impart employment ship remotely
Expectations of society from the business have ever since the industrial revolution period the same. People expect favor from a business that will last for a lifetime. The favor of employment.
Now during the pandemic, everyone is expecting work for work from home. Ultimately businesses are taken into consideration for getting employment ships.
6. Society expects emergency deliveries for medical services
For any medical service, society expects the emergency delivery. Even if the chopper is needed, some medical emergencies are such that people will go for it. And the cost does not remain the concern.
Major expectations of society from business keep changing from time to time. The expectations of today will hold no relevance after a decade.